(PhilStar) MANILA, Philippines — Telco giant PLDT Inc. and its wireless unit Smart Communications Inc. are urging their customers to transact using the group’s available digital channels as tighter restrictions have been put in place in more cities and provinces due to the rising cases of COVID-19.

PLDT and Smart senior vice president and head of consumer sales group Alex Caeg said the call is being made given that customers and employees’ safety are the group’s priority.

“Customers can reach us via our virtual booking sites, social media accounts, websites, and hotlines. The frontliner teams are ready to serve,” Caeg said.

PLDT and Smart said customers can pay their bills online, and can also apply for new accounts online at pldthome.com.

For billing concerns, PLDT customers can text PLDTHOMEBILL and send to 0970 0000 171 or check their bills at my.pldthome.com.

Smart postpaid subscribers, for their part, can manage their accounts via the GigaLife App or through my.smart.com.ph.