(PhilStar) MANILA, Philippines — In today’s business world, it’s a well-known fact that call center outsourcing to the Philippines can save companies significant costs, making the Philippines the go-to outsourcing destination for US companies since 2002.

“In just twenty years, call center outsourcing has become a lucrative industry for the Philippines, currently totaling $28 billion in annual revenue. This accounts for 8% of the country’s gross domestic product (GDP),” said Ralf Ellspermann, chief executive officer of PITON-Global, an award-winning call center outsourcing provider in the Philippines.