(Manila Bulletin) Organizations are, more than ever, expected to provide their customers with world-class support. Though great service has always been a requirement for a business to be successful, “world-class” looks different in today’s world. We live in an instantaneous society, 24 hours a day, seven days a week. To truly be customer-focused, organizations have to adapt to what society needs, and that simply isn’t always a worthwhile endeavor to take on internally. This is where call center services in the Philippines add tremendous value.
“Outsourcing your customer support to a call center in the Philippines allows your organization to deliver high-quality customer service, 24 hours a day, seven days a week – precisely what your customers are looking for. Even more, call center services in the Philippines help you achieve that at a fraction of the cost of providing the same level of support in-house or onshore outsourced,” says Ralf Ellspermann, CEO of PITON-Global, an outsourcing provider specializing in award-winning call center services in the Philippines.
Not only is employing call center staff in-house much more expensive than an offshore outsourced solution, but employees also come with more costs than simply their paycheck. It costs your organization to recruit, hire, train, and continuously develop employees. “Adding to the expense further, the turnover rate for call center-like roles in the US is high as it isn’t a particularly sought-after job – forcing you to start the expensive cycle all over again,” says Ellspermann… Read More
